Your privacy is important to us. ComplyAce is free from trackers or cookies.

Your email address, requested during the intake questionnaire, is used only for sending you product updates and messages of a transactional nature, such as support queries and payment confirmations. For these emails, we use web services provided by SendGrid, via which details like your name and email address may pass through. You can learn more about SendGrid's security and privacy processes here: https://sendgrid.com/policies/security

For all forms and surveys, such as our intake questionnaire, we are using web services provided by BlockSurvey, a provider of end-to-end encrypted forms and surveys. As a result of this encryption, we are assured that any data you provide to us will never be accessible by BlockSurvey. You can learn more about BlockSurvey here: https://blocksurvey.io

If you choose to pay for our services, your payment details will be collected by Stripe, one of the world leaders in payment processing; data requested might include your name, email address, payment card details, and billing address. For more insights, you may want to consult Stripe's privacy details here: https://support.stripe.com/topics/privacy

If you choose to use our services, we will create an account for you using your email address. This account, which we refer as an account on "The ComplyAce Platform", will be used to access all our suite of tools. All authentication processing, and all data related to your account, will be handled by Auth0, a service offered by Okta, a world leader in digital identity and access management. You can consult Okta's Auth0-specific data privacy and compliance commitments here: https://auth0.com/docs/secure/data-privacy-and-compliance

We use an Airtable database internally for client relationship management, to keep track of inquiries from potential customers, as well as current clients. Airtable's privacy policy can be found here: https://www.airtable.com/privacy

Our website may link to external sites that we do not operate. We have no control over them.

If you have any questions about this policy, please contact us by email: support@complyace.com

We are committed to keeping this document up to date whenever new services are added to our website, our app tools, or our internal processes. This policy was last updated on September 7th 2023.